This Privacy Policy explains how [[ENTITY]] collects, uses, retains and protects personal data submitted through [[DOMAIN]]. It is drafted to comply with India's Digital Personal Data Protection Act, 2023 (DPDPA).
1. Who we are
[[ENTITY]] operates the website [[DOMAIN]] and is the Data Fiduciary for personal data collected through this site. Registered office: [[ADDRESS_LINE1]], [[ADDRESS_LINE2]], [[CITY]] [[PIN]], [[STATE]], [[COUNTRY]].
2. Personal data we collect
We collect the following categories of personal data:
- Contact form submissions: name, company name, phone number, email address, industry, product of interest, and the content of your message.
- Server logs: IP address, browser type and version, device type, referring page, and timestamp. Collected automatically for site security, abuse prevention and diagnostics.
- Cookies: see the Cookie Policy for details of the cookies set by this site.
We do not knowingly collect personal data from children below the age of 18.
3. Purpose of processing
We process the personal data listed above for the following purposes:
- To respond to your inquiry.
- To prepare and deliver quotations, product data sheets and technical support.
- To fulfil orders you place with us.
- To communicate with you about your inquiry or order.
- To maintain the security and integrity of the website.
- To send optional marketing communications only where you have provided explicit consent.
4. Legal basis
We process personal data on the basis of:
- Your voluntary submission of an inquiry, which we treat as legitimate business communication.
- Your explicit consent, where required (for example, for marketing communications).
- Compliance with applicable law.
You may withdraw consent for optional processing at any time by writing to [[EMAIL]]. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
5. Sharing
We do not sell personal data. We share personal data only with:
- Our email and website hosting service providers, who process data on our behalf under contract and are permitted to use it solely to provide services to us.
- Government authorities or courts, where disclosure is required by applicable law.
We do not share personal data with unrelated third parties for their own marketing or commercial purposes.
6. Retention
Inquiry records are retained for the duration of the business relationship with the enquirer plus a further three (3) years, after which they are deleted or anonymised. Server log data is retained for a shorter period consistent with security requirements. Where a longer retention period is required by law (for example, tax records), we retain the relevant data for the statutorily required period.
7. Your rights under DPDPA
Subject to the DPDPA and applicable rules, you have the following rights in respect of your personal data:
- The right to obtain a summary of the personal data we hold about you and the processing activities carried out.
- The right to correction, completion, updating and erasure of your personal data.
- The right of grievance redressal.
- The right to nominate another individual to exercise your rights in the event of your death or incapacity.
To exercise any of these rights, please write to [[EMAIL]]. We will respond within the timelines prescribed under the DPDPA and its rules.
8. Grievance Officer
For any grievance regarding the processing of your personal data, please contact:
- Grievance Officer: [[GRIEVANCE_OFFICER_NAME]], [[GRIEVANCE_OFFICER_DESIGNATION]], [[ENTITY]]
- Email: [[EMAIL]]
- Phone: [[PHONE]]
- Postal address: [[ADDRESS_LINE1]], [[ADDRESS_LINE2]], [[CITY]] [[PIN]], [[STATE]], [[COUNTRY]]
If you are not satisfied with the response, you may approach the Data Protection Board of India as provided under the DPDPA.
9. International transfers
Some of our service providers may be located outside India (for example, email services operated from India-based data centres, or website hosting operated from data centres located outside India). Where personal data is transferred to a jurisdiction outside India, we rely on the service provider's contractual commitments and on any transfer mechanisms permitted under the DPDPA. Transfers are limited to jurisdictions not restricted by the Central Government from time to time.
10. Security
We use reasonable technical and organisational safeguards to protect personal data against unauthorised access, alteration, disclosure or destruction. No online transmission is fully secure; if you have reason to believe your data has been compromised, please write to [[EMAIL]].
11. Changes to this policy
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated "Last updated" date. Material changes will be highlighted at the top of the page for a reasonable period.
12. Contact
For any question about this Privacy Policy or about our processing of your personal data:
- Email: [[EMAIL]]
- Postal address: [[ADDRESS_LINE1]], [[CITY]] [[PIN]], [[COUNTRY]]